Question 1

How do I book a vehicle?

Accepted Answer

You can book a vehicle directly from our website by selecting your dates, pickup location, and preferred vehicle. You can also contact us by phone or email.

Question 2

Can I modify my booking?

Accepted Answer

Yes, you can modify your booking up to 48 hours before the pickup date at no extra charge.

Question 3

What is the minimum age to rent a vehicle?

Accepted Answer

The minimum age to rent a vehicle is 21 years old. The driver must hold a valid driving license for at least 2 years.

Question 4

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard), cash payment at the agency, and bank transfers for businesses.

Question 5

How does the deposit work?

Accepted Answer

A deposit is pre-authorized on your credit card at pickup. It is fully refunded within 7 days after returning the vehicle if no damage is found.

Question 6

Are your vehicles insured?

Accepted Answer

Yes, all our vehicles are covered by basic comprehensive insurance. You can subscribe to additional insurance to reduce your excess to zero.

Question 7

What documents are required for rental?

Accepted Answer

You must present a valid driving license, an ID document (national ID or passport), and a credit card in the main driver's name.

Question 8

What is the cancellation policy?

Accepted Answer

Free cancellation up to 48 hours before the pickup date. Cancellation between 24h and 48h: 50% of total amount. Cancellation less than 24h: 100% of total amount.

Frequently asked questions

How do I book a vehicle?

Can I modify my reservation?

What is the minimum age to rent a vehicle?

What payment methods do you accept?

How does the deposit work?

Are your vehicles insured?

Can I return the vehicle at a different branch?

What documents are required for rental?

Is an international driving licence required?

What is the cancellation policy?

Can I get a refund for early return?